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Electronic Communications Consent

How we deliver your statements, notices, and disclosures.

By using our services, you agree that Heritage Union Group may deliver account statements, notices, disclosures, and other communications to you electronically rather than by paper mail. This page explains what that means, what you need to access these communications, and how you can request paper copies or withdraw consent.

What You're Consenting To

You consent to receive the following types of communications electronically, including but not limited to:

  • Account statements and transaction summaries
  • Terms and conditions, fee schedule updates, and policy changes
  • Privacy and regulatory disclosures
  • Security alerts and account notifications
  • Tax-related documents and notices, where applicable

How We Deliver Communications

Electronic communications may be delivered by email to the address on file with your account, through secure messages in your online account dashboard, or via other electronic means we reasonably believe will reach you. It is your responsibility to keep your contact details up to date.

System Requirements

To receive and view electronic communications, you will generally need:

  • A device with internet access and a current web browser
  • A valid, active email address
  • Software capable of opening PDF documents
  • Sufficient storage to retain copies of communications for your records

Requesting a Paper Copy

You may request a paper copy of any communication that was delivered to you electronically. Paper copies will be provided at no charge unless otherwise stated in your account terms. To request a paper copy, contact us using the details on our Contact Us page.

Withdrawing Your Consent

You may withdraw your consent to receive electronic communications at any time. Withdrawing consent will not affect the legal validity of communications already delivered to you electronically, and may result in delays or changes to how certain services are provided going forward. To withdraw consent, contact us using the details on our Contact Us page.

Note: Some communications required by law may still be provided in paper form regardless of your electronic consent, where required by applicable regulation.

Heritage Union Group Limited. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Information on this page can change without notice to you.

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