Electronic Communications Consent
How we deliver your statements, notices, and disclosures.
By using our services, you agree that Heritage Union Group may deliver account statements, notices, disclosures, and other communications to you electronically rather than by paper mail. This page explains what that means, what you need to access these communications, and how you can request paper copies or withdraw consent.
What You're Consenting To
You consent to receive the following types of communications electronically, including but not limited to:
- Account statements and transaction summaries
- Terms and conditions, fee schedule updates, and policy changes
- Privacy and regulatory disclosures
- Security alerts and account notifications
- Tax-related documents and notices, where applicable
How We Deliver Communications
Electronic communications may be delivered by email to the address on file with your account, through secure messages in your online account dashboard, or via other electronic means we reasonably believe will reach you. It is your responsibility to keep your contact details up to date.
System Requirements
To receive and view electronic communications, you will generally need:
- A device with internet access and a current web browser
- A valid, active email address
- Software capable of opening PDF documents
- Sufficient storage to retain copies of communications for your records
Requesting a Paper Copy
You may request a paper copy of any communication that was delivered to you electronically. Paper copies will be provided at no charge unless otherwise stated in your account terms. To request a paper copy, contact us using the details on our Contact Us page.
Withdrawing Your Consent
You may withdraw your consent to receive electronic communications at any time. Withdrawing consent will not affect the legal validity of communications already delivered to you electronically, and may result in delays or changes to how certain services are provided going forward. To withdraw consent, contact us using the details on our Contact Us page.
